Shipping & Delivery

At SuoXiang Trading, we are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below for details.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times vary based on your location and selected shipping method:

• Hong Kong (Local): 2-4 business days
• Asia Pacific: 5-10 business days
• International: 7-21 business days

Shipping costs will be calculated and displayed at checkout based on your order weight and destination.

Free Shipping

We offer free shipping on orders that meet our minimum order threshold. Please check our current promotions for details on free shipping eligibility.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment's progress through the carrier's website.

Please allow up to 24 hours for tracking information to be updated after your shipping confirmation email is sent.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may be applied by your country's customs authority. These charges are the responsibility of the buyer and are not included in our product or shipping prices. Please check with your local customs office for more information before placing an order.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer service team as soon as possible. We will work with the carrier to investigate and resolve the issue promptly.

• Delayed delivery: Please allow a few extra days before contacting us, as delays may occur during peak seasons or due to customs processing.
• Lost package: If your tracking shows no movement for more than 10 business days, please reach out to us.
• Damaged item: Please send us photos of the damaged item and packaging within 48 hours of delivery.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately after placing your order, and we will do our best to make the necessary changes before shipment.

Contact Us

If you have any questions about your shipment or our shipping policy, please don't hesitate to contact our customer service team. We're here to help!