FQA
Frequently Asked Questions
Have a question about shopping with JINJIE GLOBAL INC? Start here. If you need more information, please reach out using the contact details available on our website.
How do I choose the right product?
Review the product description, images, and any size or specification details provided before placing your order. If you are unsure about a detail, please contact us before purchasing.
How can I check shipping availability and costs?
Review the delivery options and any shipping charges shown during checkout before completing your purchase. If no suitable option is available for your address, please contact us before ordering.
When will my order arrive?
Check any delivery estimates provided with your order. If you need an item by a specific date, please contact us before purchasing to ask whether that timing can be accommodated.
How can I ask about my order status?
Please contact us with your order number and the email address used for your purchase so we can help with your enquiry. If you have received tracking details, you can also use them to check the shipment's progress.
Can I change my order or delivery address?
If you notice a mistake or would like to request a change, contact us as soon as possible with your order number and the correct details. Please do not assume a change has been made until it is confirmed.
What should I do if an item arrives damaged or is incorrect?
Please contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging while your enquiry is being reviewed.
Who should I contact with a return or refund question?
Please contact us with your order number and the reason for your enquiry so we can help you find the information relevant to your purchase.
What if I have a question that is not answered here?
Get in touch using the contact details available on our website. Include any relevant product details or your order number so we can better understand your question. Please never send your full payment card details or account password.