Return & Refund Policy

At SuoXiang Trading, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 7 days of the date you received your order. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order number or receipt) is required.

Please note that certain items may be exempt from returns, including perishable goods, downloadable products, and items marked as final sale.

How to Initiate a Return

To start a return, please contact our customer service team with the following information:

• Your order number
• The item(s) you wish to return
• The reason for your return

Our team will respond within 1-2 business days with return instructions and the return shipping address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days.
• If rejected, we will contact you with the reason and return the item to you.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please:

• Check your bank account again.
• Contact your credit card company — it may take some time before your refund is officially posted.
• Contact your bank, as processing times may vary.

If you've done all of the above and still have not received your refund, please contact us and we will look into it promptly.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us with photos of the damaged item and your order number.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We are committed to resolving any issues as quickly as possible.